Returns & refunds
Before returning an item
Contact customer service before sending your return.
1Contact support
2Review your request
3Pack the item
4Send your return
5Await inspection
6Receive the outcome
Withdrawal for online purchases
Applicable withdrawal rights depend on the customer’s jurisdiction and product type. Confirm the relevant terms before publication.
Tell us about your request
Send your name, order number and the items concerned to sports@test.harmexc.com
Return and refund
Ask for the correct return address and follow the instructions. Refund requests are reviewed under the applicable terms.
Return costs and handling
Responsibility for shipping costs and any reduction in value must be stated in the confirmed store policy.
Exceptions and defects
Personalized products and faulty goods may require different treatment. Contact support before returning.
Optional request template
Order number:
Customer name:
Item(s):
Reason for request:
Date: